I'm wondering how many of you are like me and get somewhat irritated when you are emailed a customer satisfaction survey?
For me it typically happens something like this. Something goes wrong with a product or service. You call the service number. An automated attendant starts asking you to pick a number related to 9 reasons you might be calling. The you go through several sub menus . . . . er. . . if you are like me you hit 0 over and over . . . never mind me. They ask you to key in your account number or phone number and then as a rare treat they allow you to listen to music from a poorly tuned in radio in a style you can't stand. Every 30 seconds or so you get a canned message telling you that your call is very important to them and please stay on the line for the next customer service agent. . . tick tick tick.
Finally you get connected. They ask you for your account number. Hang on . . . I already keyed that in! Sorry sir I need that to help you . . . by the way what is your birth date? What is your postal code? . . . . you explain the problem. Finally they say . . . sorry I'm going to have to pass you on to a higher level . . .
You are treated to some of that fantastic music again . . . who tunes in the radio stations on these things . . . is there a level of hell reserved for them?
Maybe they resolve the issue. At least half the time for me with cable or phone service they do not and they have to arrange for a technician to be sent out.
Ping. . . a couple of hours later you get an email. Please complete a survey . . . how did we do?
I just want to say "GO AWAY I'VE SPENT ENOUGH TIME HELPING YOU FIX THINGS THAT SHOULD NOT BE BROKEN". Ok for the sake of being civilized I've mellowed that out a bit. You get the idea.
Good God there is that company, Foresee, that retailers employ to provide customer service analytics. I have news for retailers . . . . for the most part everything about your website is fine except for this darn Foresee popup that is getting in my way. I just know that some dolt in the web development department is hoping for a good score from Foresee in order to justify asking for a raise. Someone . . . please fire this person!
AAARRRRGGGGHHHHH! Get off my lawn!
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Customer satisfaction surveys
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