So often I hear horror stories on how companies sell products with a warranty but find some way to renege when something goes wrong. This is not one of those stories.
I purchased a Laban fountain pen about 23 years ago and had put it away after not being able to find ink cartridges for it. I had forgotten about it until I cleaned out my desk. I decided to clean the pen up and see if I could use it. No luck, so I got on line to see if they were still in business. Indeed they were. The website stated that the pens had a lifetime warranty. I thought we will see. So I emailed them and they responded the next day requesting a picture of my pen. After they looked at it they responded that they no longer had parts for this pen and would send me a replacement pen that was similar. My pen was Sterling Silver and wood so I figured even if they sent me a cheap pen it would be better than nothing. About 3 weeks later I got my new pen that was Sterling Silver and wood very much like my old one but with a better nib. I am amazed that there are still companies that still honor their word, even for a 23 year old product.
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Lifetime Warranty
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