I bought the original DE they put out last spring and no matter what I did found that thing aggressive. This coming from someone who usually uses a straight to shave with too. So I sent an email to the company explaining that I'd like to trade in the one I have for the revised version soon to be available. I mentioned I still have the receipt and can send pictures. All I got back was, "Hey, no problem keep the one you have which is too aggressive and sign up to receive the revised one when it becomes available." I did so and they pay the shipping and I think there are some free blades they include too. Jaw dropping actually - those guys know a thing or two about taking care of the customer. Well done Rockwell.
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