Yep, that's our boys. Straightrazors.com. Here's the email thread, so far......
From me:
Hello,
My name is Ronnie Van Huss. I have called you several times and only get
a recording and no option to leave a message. I also left a typed
message on your website with no response. On December 11, I ordered and
received a new Thiers Issard Spartacus razor as a Christmas present from
my wife. When it arrived, my wife wrapped it, sight unseen, and placed
it under our tree. I didn't actually see the razor until Christmas
morning and was quite disappointed to find that it was damaged. I need
instructions or an RMA # to return it for a replacement or a refund. I
need a response from you today, as I am leaving tomorrow on a trip until
Jan 4.
The first response: today
Ronnie, please send us a picture, and describe the damage. We open and sharpen each razor, and it is then inspected twice, and oiled prior to being packaged and sent out.
Thank you,
-Dave
TAKE NOTE IN HIS EMAIL - "We open and sharpen each razor" he readily admits to sharpening the razor.
My friendly response;
Hi Dave,
Thanks for getting back to me. Picture of the razor with the spine ground off
and kitchen knife bevel is attached. I have not touched the razor. It still has
the oil that you applied. Go back and look at the order #4350 , as I
specifically asked that you NOT
hone the razor. I am a razor collector and restorer. I have over 100
razors in my collection and some are over 100 years old and none of them have
the excessive honewear and bevel characteristics of the razor you sent me. I
want to return the razor for a full refund or an un-honed replacement. This
razor is unacceptable and cannot be repaired to new condition. Thank you for
your time. I look forward to your prompt attention to this.
Thank you,
I sent the picture as requested.
Dave's response;
Ronnie, when I replied, I did not review your order. Now that I look at it, I remember it, as you are the only customer who has ever requested an unhoned razor. I am the one who opened, inspected, and shipped it, and it was unhoned by us.. The only beveling/honing was that which comes straight from the factory. I can not offer a refund, as we do not refund personal care items, unless there is a defect. The factory beveling on a lower end razor is not a defect. In addition we can not replace it, as we would be sending the same quality razor to you. Your high expectations on a bevel do not constitute the razor being damaged. There is also no way for us to verify that you didn't try and bevel this yourself, as you stated that is what you were going to do.
-Dave
Now he have changed his mind and NOW he remembers that the razor was un-honed. And when all else fails, he just blames me for honing it improperly. Oh, and it was out of line for me to expect a new razor. Just WOW!
My only response to this nonsense was. I guess we have to do it the hard way. Off to cancel the CC payment.
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BEWARE of Straight Razors.com I got my answer about the trashed Thiers Issard.
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